Revision Date: May 6, 2025

1. INTRODUCTION AND DEFINITIONS

1.1 Company Information

TIH Signature Tours operates under TIH Industries LLC, a Texas limited liability company with its principal place of business at 7300 State Hwy 121, Suite 300, McKinney, Texas 75070 and mailing address at 401 Century Parkway #1173, Allen, Texas 75013. Throughout this document, "TIH Signature Tours," "TIH Tours," "we," "us," or "our" shall refer collectively to TIH Industries LLC and any of its affiliates, subsidiaries, employees, officers, directors, and authorized representatives.

1.2 Definition of Terms

• "Client," "customer," "you," or "your" refers to any individual, group, or entity that books, purchases, or participates in our tours or services.
• "Tour" or "Experience" refers to any guided excursion, event, activity, or service provided by TIH Signature Tours.
• "Signature Experiences" refers specifically to our three standard tour offerings: Foodie Experience, Western Cultural Experience, and Bloom & Unwind Tour.
• "Corporate/Large Group Tour" refers to any customized experience for groups of 15-40 people.
• "Booking" refers to the reservation of a tour or experience confirmed through deposit payment.
• "Website" refers to all content, services, and features offered through tihtours.com.
• "Third-Party Platforms" refers to external booking platforms including but not limited to Get Your Guide, Viator, and Airbnb Experiences.

2. BOOKING AND RESERVATION PROCEDURES

2.1 Eligibility

All tour participants must be at least 21 years of age to book independently. Participants under 21 must be accompanied by a parent or legal guardian who accepts responsibility for their conduct throughout the tour.

2.2 Tour Selection Process

2.2.1 Signature Experiences

Clients may select from our three established signature experiences, each designed to showcase specific aspects of Dallas-Fort Worth culture and lifestyle:

• Foodie Experience (Brunch or Dinner options)
• Western Cultural Experience
• Bloom & Unwind Tour

2.2.2 Custom Experiences

Groups of 15-40 people are eligible for customized private or corporate experiences with bespoke itineraries developed in consultation with our planning team.

2.3 Booking Channels and Procedures

2.3.1 Direct Website Booking

• Complete the booking form with all required information including preferred date, group size, and basic customization preferences
• Review automatically generated quote based on selections
• Submit deposit payment to confirm reservation
• Receive confirmation email with receipt and outlined next steps
• Complete follow-up customization questionnaire
• Receive final itinerary confirmation 5 days before tour date (7 days for Corporate/Private group tours)

2.3.2 Third-Party Platform Booking (Get Your Guide/Viator)

• Standard packages only available through these platforms
• Platform-specific booking processes must be followed
• TIH Tours will contact the client directly after booking notification to arrange customization details
• Platform-specific cancellation and refund policies will be honored as outlined in the respective platform's terms
• Reviews and ratings will be managed through the platform dashboard

2.3.3 Airbnb Experience Booking

• Limited tour options available through Airbnb
• All communication must be conducted through the Airbnb messaging system
• Airbnb-specific policies regarding cancellation and refunds apply
• Rating and review processes follow Airbnb platform requirements

2.3.4 Corporate/Large Group Booking Process

• Initial consultation call or in-person meeting to establish requirements
• Custom proposal development with detailed pricing breakdown
• Formal contract with group-specific terms and conditions
• Customized deposit structure (25% initial, additional 25% at 30 days prior, remaining 50% at 7 days prior to tour date)
• Assignment of dedicated coordinator for seamless planning and execution

2.4 Special Accommodations

Requests for special accommodations related to accessibility, mobility concerns, or other specific needs must be communicated at the time of booking. While we strive to accommodate all guests, certain venues or experiences may have inherent limitations. We will provide transparent information about any potential constraints.

3. PRICING STRUCTURE AND PAYMENT TERMS

3.1 Base Pricing

Our standard pricing structure is determined by tour type and applies to groups of 5-15 people:

• Foodie Experience (Brunch): 4-hour duration
• Foodie Experience (Dinner): 3-hour duration
• Western Cultural Experience: 5-hour duration
• Bloom & Unwind Tour: 5-hour duration

Current rates are published on our website and subject to change. Rate changes will not affect previously confirmed bookings.

3.2 Group Size Adjustments

Automatic discounts are applied based on final group size:

• 5-12 people: Standard pricing
• 13-15 people: 10% discount per booking
• 15+ people: Corporate/private pricing (custom quote)

3.3 Customization and Add-on Pricing

Additional services and customization options are available at supplementary costs:

• Professional Photography: $275 flat fee (includes complete digital gallery)
• VIP Access*: Pricing varies depending on tour selection
• Welcome Package: $35-75 per person based on contents

*VIP Access Includes:

Foodie Tour (Brunch and Dinner): Priority seating, Luxury welcome box with gourmet snacks or TIH-branded keepsake, Complimentary bottle of wine or mimosa kit per couple/group.

Western Cultural Experience: Priority seating, Enhanced lunch/dinner, Luxury welcome box with gourmet snacks or TIH-branded keepsake

Bloom & Unwind Spa & Self-Care Tour: Full-length luxury robe and slippers to keep (branded), Extended spa service (upgrade to 90-min massage, facial add-on, etc.)

3.4 Payment Schedule and Methods

3.4.1 Standard Tours

• 50% non-refundable deposit required at time of booking confirmation for our Bloom and Unwind Experience and Stables and Skylines Tour.

 

• Remaining balance due 7 days before scheduled tour date
• Accepted payment methods include major credit cards, electronic transfers, and wire transfers (for corporate bookings only, received at least 14 days prior to tour date)

3.4.2 Corporate/Large Group Tours

• 25% non-refundable deposit required to confirm booking and date reservation
• Additional 25% payment due 30 days prior to tour date
• Remaining 50% payment due 7 days prior to tour date
• Custom payment arrangements may be specified in the corporate contract

 

3.4.3 Late Payments

Failure to remit payment according to the established schedule may result in booking cancellation and forfeiture of deposit. Late payment fees of 20% will be applied to overdue balances.

4. COMPREHENSIVE CANCELLATION AND MODIFICATION POLICIES

4.1 Standard Tour Cancellation Policy (Non-Corporate Clients)

4.1.1 Client-Initiated Cancellations

• Cancellations made 14+ days prior to tour date: Full refund 
• Cancellations made 7-13 days prior to tour date: 50% refund of the total tour cost (excluding deposit)
• Cancellations made less than 7 days prior to tour date: No refund provided

4.1.2 Documentation Requirements

All cancellation requests must be submitted via self-cancellation link on confirmation email. If any issues, contact us at support@tihtours.com and include booking reference number, scheduled tour date, and reason for cancellation. Cancellation timestamp is based on email receipt date.

4.2 Corporate/Large Group Tour Cancellation Policy

4.2.1 Client-Initiated Cancellations

• Cancellations made 14+ days prior to tour date: Full refund (excluding deposit) 
• Cancellations made less than 14 days prior to tour date: No refund provided
• Custom cancellation terms may be specified in the corporate contract

4.2.2 Documentation Requirements

Corporate cancellations must be submitted on company letterhead or from an authorized company email address to support@tihtours.com with booking reference number, scheduled tour date, and formal cancellation notice.

4.3 Rescheduling Policy

4.3.1 Standard Tours

• Rescheduling requests made 7+ days prior to original tour date: No rescheduling fee
• Rescheduling requests made within 7 days of original tour date: $35 rescheduling fee
• Rescheduled date must fall within 6 months of original tour date
• Limited to one reschedule per booking

4.3.2 Corporate/Large Group Tours

• Rescheduling requests made 14+ days prior to original tour date: No rescheduling fee
• Rescheduling requests made within 14 days of original tour date: 10% rescheduling fee based on total tour cost
• Custom rescheduling terms may be specified in the corporate contract

4.4 Guest Count Modifications

4.4.1 Increases in Guest Count

• Requests to increase party size must be submitted at least 7 days prior to tour date
• Subject to availability and may incur additional costs
• Last-minute additions cannot be guaranteed and may be declined

4.4.2 Decreases in Guest Count

• Notification of decreased party size 14+ days prior to tour: Pricing adjusted accordingly
• Notification of decreased party size 7-13 days prior to tour: 50% refund for each removed guest
• Notification of decreased party size less than 7 days prior to tour: No refund for removed guests

4.5 Company-Initiated Cancellations or Modifications

4.5.1 Cancellation by TIH Signature Tours

We reserve the right to cancel tours due to:

• Insufficient bookings (minimum 5 participants required)
• Severe weather conditions that present safety concerns
• Unforeseen circumstances rendering tour execution impossible

In such cases, clients will be offered:

• Full refund including deposit, or
• Rebooking for an alternative date with a 15% discount

4.5.2 Itinerary Modifications

We reserve the right to modify tour itineraries due to:

• Venue availability changes
• Traffic or road conditions
• Unexpected venue closures
• Any circumstances affecting the quality or safety of the experience

Substantial changes will be communicated promptly, and clients will have the option to:

• Accept the modified itinerary
• Receive a partial refund for significantly reduced experiences
• Reschedule without penalty

4.6 Weather Policy

Tours operate rain or shine with the following provisions:

• Indoor alternatives will be arranged when possible during inclement weather
• In cases of severe weather warnings, dangerous conditions, or weather-related emergencies as determined by local authorities, TIH Tours will offer free rescheduling or alternative indoor experiences
• Weather-related adjustments to itineraries will not qualify for refunds unless the core experience cannot be delivered

5. TRANSPORTATION AND LOGISTICS

5.1 Pick-Up and Drop-Off Policy

5.1.1 Service Area

• Complimentary door-to-door transportation add-on service optional for clients within a 25-mile radius of the designated meeting location
• Pick-up from locations outside this radius may be arranged for an additional fee calculated at $2.50 per mile beyond the 25-mile boundary
• Service area restrictions may apply based on tour type and timing

5.1.2 Pick-Up Scheduling

• Specific pick-up locations and times must be confirmed at least 72 hours prior to tour
• A 15-minute grace period is provided for the scheduled pick-up time
• If clients are not ready after the grace period, the tour will proceed as scheduled with no time extension
• No refunds will be provided for missed pick-ups or late arrivals

5.1.3 Multiple Pick-Up Locations

• Standard tours include pick-up from a single location
• Multiple pick-up locations for the same group can be arranged for an additional logistical fee of $75 per additional location
• All pick-up locations must be within the 25-mile service radius

5.2 Vehicle Specifications and Options

5.2.1 Standard Transportation

• Luxury SUVs or vans with professional drivers included in all tour packages
• Vehicle assignment based on final group size and specific tour requirements
• All vehicles are climate-controlled, insured, and maintained to highest safety standards

5.2.2 Vehicle Upgrades

Premium transportation options available for additional fees:

• Executive sedans for couples or small groups
• Luxury mini-coaches for larger groups
• Specialty vehicles for themed experiences (subject to availability)

5.2.3 Third-Party Transportation

• Clients may arrange their own transportation to meeting points if preferred
• No partial refunds provided for declined transportation services
• Meeting point and timing details will be provided in the final itinerary

5.3 Luggage and Personal Items

5.3.1 Permitted Items

• Small personal bags, purses, and compact daypacks (up to 18" x 14" x 8") permitted on all tours
• Essential medical items and equipment (with prior notification)
• Mobile devices, cameras, and small photography equipment
• Shopping purchases can be stored in tour vehicles when space permits
• Water bottles and small snacks for personal consumption
• Weather-appropriate accessories (umbrellas, light jackets, hats, etc.)
• Tour-appropriate attire changes when notified in advance (e.g., swimwear for spa visits during Bloom & Unwind tours)

5.3.2 Restricted Items

• Large luggage pieces, suitcases, or backpacking equipment cannot be accommodated during tours
• Oversized sports equipment or bulky recreational items
• Pets (with exception of certified service animals with proper documentation)
• Alcoholic beverages not provided as part of the official tour
• Controlled substances or illegal items of any kind
• Weapons of any type, including concealed handguns, regardless of permit status
• Items with strong odors or potential allergens that may affect other guests
• Large coolers or extensive personal food supplies (except for medically necessary items)
• Drones or professional filming equipment without prior written approval
• Items that may damage vehicle interiors or venue furnishings

5.3.3 Responsibility for Personal Items

• TIH Tours is not responsible for lost, damaged, or stolen items left unattended in vehicles or at tour venues
• Guests assume full responsibility for all personal belongings throughout the duration of the tour
• No compensation will be provided for items lost or damaged during tours
• Found items will be held for 14 days at our office location and may be returned at the owner's expense
• High-value items found will require proof of ownership before return

6. CUSTOMIZATION DETAILS AND PROCEDURES

6.1 Standard Customization Options

6.1.1 Tour Selection and Timing

• Selection between three signature experiences
• Morning, afternoon, or evening options depending on specific tour type
• Custom start times available upon request (subject to venue availability)

6.1.2 Duration Extensions

• Standard tour durations:
  • Foodie Experience (Brunch or Dinner): 3-4 hours
  • Western Cultural Experience: 5 hours
  • Bloom & Unwind Tour: 5 hours

6.1.3 Special Occasions

Special occasion enhancements available for celebrations:

• Birthday acknowledgments at featured venues
• Anniversary toasts or special moments
• Bachelorette party customizations
• Custom decorations or themed elements (priced according to specifications)

6.2 Foodie Experience Customizations

6.2.1 Cuisine Focus Options

• Local brunch specialties across Tarrant, Collin, and Dallas counties
• Chef-selected dinner experiences showcasing regional specialties
• Farm-to-table focused itineraries
• International cuisine with Texas influences
• Tex-Mex and authentic Mexican culinary traditions

6.2.2 Beverage Pairing Options

• Wine pairings selected by sommeliers
• Craft cocktail experiences with mixology elements
• Local brewery showcases with beer flights
• Non-alcoholic artisanal beverage pairings
• Custom beverage preferences accommodated with advance notice

6.2.3 Dietary Accommodation Procedures

• Dietary restrictions must be communicated during booking process
• Vegetarian, vegan, gluten-free options available with advance notice
• Severe allergies accommodated with advance notice during booking
• Custom menus developed for specific dietary protocols with sufficient notice

6.2.4 Progressive Dining Options

• Multi-venue experiences featuring different courses at each location
• Single-venue premium dining with extended tasting menus
• Hybrid experiences combining notable venues with exclusive access

6.3 Western Cultural Experience Customizations

6.3.1 Focus Options

• Historic western heritage sites and museums
• Rodeo and western sports
• Western art and craftsmanship
• Contemporary cowboy culture

6.3.2 Activity Customizations

• Horseback riding experiences (skill level appropriate)
• Western dance lessons
• Custom boot or hat fitting experiences
• Ranch activities and demonstrations
• Western music and entertainment options

6.4 Bloom & Unwind Tour Customizations

6.4.1 Wellness Focus Options

• Spa treatment emphasis
• Mindfulness and meditation practices
• Beauty and aesthetics experiences
• Luxury relaxation environments

6.4.2 Service Customizations

• Treatment selection preferences
• Environment and aromatherapy preferences
• Private vs. group wellness activities
• Incorporation of personal wellness practices

6.5 Customization Request Procedures and Deadlines

6.5.1 Custom Tours

• Customization workshop conducted during initial consultation
• Proposed itinerary with customizations provided within 5 business days
• Change requests accepted up to 14 days prior to tour date
• Final itinerary locked 7 days prior to tour date

6.5.2 Corporate/Large Group Tours

• Customization workshop conducted during initial consultation
• Proposed itinerary with customizations provided within 5 business days
• Change requests accepted up to 14 days prior to tour date
• Final itinerary locked 7 days prior to tour date

7. DIETARY RESTRICTIONS AND FOOD ALLERGY POLICIES

7.1 Standard Tour Dietary Policies

7.1.1 Menu Review Requirement

• Notification of any food allergies mandatory before booking finalization

7.1.2 Available Accommodations

• Vegan options available at most venues with advance notice
• Gluten-free alternatives provided at participating restaurants
• Common allergen-free options (nuts, shellfish, dairy) available with sufficient notice

7.1.3 Severe Allergy Protocol

• Life-threatening allergies must be disclosed during booking process
• Medical information and emergency contact required for severe allergies
• Some venues may be unable to guarantee zero cross-contamination

7.2 Custom Tour Dietary Policies

7.2.1 Comprehensive Accommodation

• Full accommodation of dietary needs available with detailed advance notice
• Custom menu development available for specialized dietary requirements
• Venue selection influenced by dietary accommodation capabilities

7.2.2 Documentation Requirements

• Detailed dietary questionnaire completed for each participant
• Medical documentation may be requested for complex dietary restrictions
• Release forms required for certain allergy-related accommodations

8. GIFT CERTIFICATE POLICIES

8.1 Purchase and Validity

8.1.1 Purchase Options

• Digital gift certificates available for immediate delivery via email
• Custom presentation options available for special occasions

8.1.2 Validity Period

• Gift certificates valid for one year (365 days) from purchase date
• Expiration date clearly marked on all certificates
• One-time extension of 90 days available for $25 administrative fee

8.2 Redemption Procedures

8.2.1 Booking Process

• Gift certificate code must be provided at time of booking
• Standard booking procedures apply for tour selection and customization
• Certificate may be applied to any available tour or experience

8.2.2 Value Application

• Certificates may be applied toward any tour package or add-on service
• If selected experience exceeds certificate value, remaining balance due according to standard payment schedule
• If selected experience costs less than certificate value, remaining balance remains on certificate for future use within validity period

8.3 Transferability and Restrictions

8.3.1 Transferability

• Gift certificates are fully transferable to other recipients
• New recipient must book and provide their own contact information

8.3.2 Restrictions

• Cash redemption not available
• Cannot be combined with certain promotional offers
• No replacements for lost or stolen physical certificates unless purchase can be verified

9. LIABILITY AND SAFETY PROVISIONS

9.1 Release of Liability

9.1.1 Acknowledgment of Risk

All participants must acknowledge inherent risks associated with tour activities, including but not limited to:

• Transportation-related risks
• Food consumption risks
• Activity-specific risks (horseback riding, spa treatments, etc.)
• Environmental factors (weather, terrain, etc.)

9.1.2 Liability Waiver Requirement

• Digital liability waiver must be completed by all participants prior to tour commencement
• Parental/guardian consent required for participants under 21 years of age
• Refusal to complete waiver may result in tour exclusion without refund

9.2 Insurance Coverage

9.2.1 Company Insurance

TIH Signature Tours maintains comprehensive business liability insurance coverage for:

• Vehicle and transportation operations
• General commercial liability
• Professional liability for tour services

9.2.2 Recommended Client Insurance

Clients are strongly encouraged to maintain:

• Personal travel insurance covering tour activities
• Health insurance valid in tour locations
• Personal property insurance

9.3 Safety Protocols and Requirements

9.3.1 Mandatory Safety Briefings

• Safety instructions provided at tour commencement
• Activity-specific safety briefings conducted as needed
• Emergency procedures reviewed with all participants

9.3.2 Conduct Requirements

• Participants must adhere to all safety instructions provided by guides
• Intoxicated participants may be excluded from certain activities for safety reasons
• Disruptive behavior endangering other participants may result in tour termination without refund

9.3.3 Medical Considerations

• Participants with medical conditions that may affect tour participation must disclose this information during booking
• TIH Tours reserves the right to require physician approval for participation in certain activities
• Emergency contact information required for all participants

10. INTELLECTUAL PROPERTY AND PRIVACY

10.1 Photography and Content Rights

10.1.1 Company Photography Rights

• TIH Signature Tours may photograph or record portions of the tour for promotional purposes
• Participants may be included in such materials unless they specifically opt out with prior notice
• Participants grant permission for use of their likeness in promotional materials without compensation

10.1.2 Personal Photography

• Personal photography permitted for private, non-commercial use
• Commercial photography or filming requires prior written permission
• Photography restrictions at certain venues must be respected

10.2 Privacy Policy

10.2.1 Information Collection

We collect personal information including but not limited to:

• Contact information (name, email, phone, address)
• Payment information (processed through secure channels)
• Demographic information for tour customization
• Dietary preferences and restrictions
• Special occasion details when relevant
• Feedback and testimonials provided

10.2.2 Information Use

Client information is used solely for:

• Processing reservations and payments
• Communicating about booked experiences
• Customizing tour experiences
• Resolving issues or complaints
• Improving service quality
• Marketing to past clients (with opt-out option)

10.2.3 Third-Party Sharing

Information may be shared with:

• Tour partners (restaurants, attractions, etc.) to facilitate reserved experiences
• Transportation providers for pick-up coordination
• Payment processors for transaction completion
• No personal information sold to unaffiliated third parties

10.2.4 Data Security

• Industry-standard security measures implemented to protect client information
• Payment information processed through PCI-compliant systems
• Staff training on data protection and privacy procedures

11. GOVERNING LAW AND DISPUTE RESOLUTION

11.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to any principles of conflicts of law.

11.2 Dispute Resolution Process

11.2.1 Informal Resolution

• Clients with concerns or complaints should first contact customer service at support@tihtours.com
• TIH Tours will respond to all complaints within 3 business days
• Good faith effort will be made to resolve all issues fairly and promptly

11.2.2 Mediation

If informal resolution is unsuccessful:

• Either party may request mediation through a mutually agreeable mediator in Collin County, Texas
• Costs of mediation shared equally between parties
• Mediation must be attempted before proceeding to arbitration

11.2.3 Arbitration

• Any dispute not resolved through mediation shall be settled by binding arbitration
• Arbitration conducted in Collin County, Texas
• Judgment upon award rendered may be entered in any court having jurisdiction
• Each party responsible for their own legal fees unless otherwise awarded by arbitrator

11.3 Limitation of Liability

• TIH Signature Tours' liability limited to the amount paid for the tour
• No liability for indirect, special, or consequential damages
• No liability for actions of third-party providers
• Force majeure events (natural disasters, government actions, etc.) exempt from liability

12. CONTACT INFORMATION AND COMMUNICATION

12.1 Official Contact Methods

12.1.1 General Inquiries

• Prospective Clients: contact@tihtours.com
• Phone: 214-856-2243
• Business Hours: Monday-Friday 9:00 AM - 5:00 PM CST

12.1.2 Booking and Existing Client Support

• Email: support@tihtours.com
• Phone: 214-856-2243
• Emergency After-Hours Contact: Provided in booking confirmation

12.2 Communication Policies

12.2.1 Response Timeframes

• Email inquiries: Response within 1 business day
• Phone messages: Return call within 1 business day
• Urgent tour-related matters: Prioritized response

12.2.2 Official Communications

• All substantive communications regarding bookings, modifications, or cancellations must be in writing via email
• Verbal discussions regarding tour arrangements must be confirmed in writing to be considered official

12.3 Mailing Address

TIH Industries LLC 401 Century Parkway #1173 Allen, Texas 75013

12.4 Physical Address

7300 State Hwy 121, Suite 300 McKinney, Texas 75070

13. MODIFICATION OF TERMS

13.1 Updates to Terms and Conditions

• TIH Signature Tours reserves the right to modify these Terms and Conditions at any time
• Current terms always available on our website with revision date
• Material changes will be communicated via email to clients with active bookings

13.2 Applicability of Terms

• The Terms and Conditions in effect at the time of booking will apply to that reservation
• New terms will apply to any modifications made after term updates

14. ACCEPTANCE OF TERMS

By booking a tour with TIH Signature Tours, making a deposit payment, or participating in our tours, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.